Generators fail at the worst moment: during a storm, an ice event or a long outage, when you most need heat, a refrigerator or a sump pump. Emergency generator repair is for those situations, where waiting is not a good option.
What helps most when you call:
- The type of generator: standby, portable or inverter, and the brand if you know it
- What happened: it will not start, it started and stopped, it runs but the house has no power, or it is making an unusual noise
- Any error code or warning light on the control panel
- Whether you smelled fuel, saw smoke or noticed a leak
If you smell gas or see smoke, shut the generator off if it is safe to do so, move away from it and call your fuel supplier or emergency services. Never run a generator indoors or in a garage. Call and describe the problem, and ask about availability for your area.